Denmark – IT services: consulting, software development, Internet and support – Tender for Contract Regarding provision of an AIS Solution and Services related to the Danish Coastal AIS System

I) Background and purpose: The tender is for a Contract regarding provision of an AIS Solution and Services related to the Danish Coastal AIS System. In accordance with Directive 2002/59/EC of the European Parliament and of the council of 27. June 2002 with later amendments, the contracting entity is responsible for the Danish Coastal AIS System. The tendered Contract concerns provision of an AIS Solution and related Services that shall be provided in relation to the contracting entity’s Danish Coastal AIS System. The Services shall together with the Danish Costal AIS System be used for traffic surveillance, data analysis and marine aids for navigation. Thus, the Services in relation to the Danish Coastal AIS System play an important role in the following: - As a tool for investigating incidents at sea. - Data analysis to improve the navigational safety of the Danish waters. For instance, by analyzing traffic density filtered by such parameters as draught, speed, and other information. - Data analysis to assess the impact of entrepreneurial projects at sea in relation to safety and the free navigation. - Transmitting information about Virtual AIS AtoNs. - Addressed or broadcasted messages via the Solution. II) Main Services of the Contract: The tendered Contract covers the following Services: A. Implementation Services: The tenderer shall provide Implementation Services related to the Solution, including implementation/installation of the Solution, and testing hereof. The purpose of the Implementation Services is to ensure that the contracting entity can use the Solution as intended. B. Provision of the Solution: The tenderer shall provide a standard AIS Solution for the contracting entity’s use via the internet as a “Software as a Service” (SaaS). The Solution shall be designed and operated to be scalable in relation to the number of users. It is the contracting entity’s expectation that, on average, 10 users will use Solution daily during the term of the Contract. C. Continuing Services: The tenderer shall provide Continuing Services, which includes operation, maintenance, and support. The tenderer shall as a part of the operational services ensure continuous operation of the Solution and all related services, including installation of new Versions and Releases and user administration. Furthermore, the tenderer shall maintain the Solution to secure a stable and up to date functionality and the use of the Solution. The maintenance includes both preventive maintenance as well as troubleshooting and error and incident correction. Finally, the tenderer shall provide support to the contracting entity in relation to the use of the Solution, including handling report of incidents and Faults through a support desk, which shall be available for the contracting entity on Working Days from 08.00-17.00 via telephone and via the tenderer’s customer portal or e-mail. D. Services as per Order: The tenderer shall, to the extent not included in the Implementation Services or in the Continuing Services, provide Services as per Order relating to the Solution. Services as per Order includes consultancy services and provision and installation of Additional Modules. The tenderer shall provide consultancy services related to the Solution on the Customer's request. The consultancy services include among other things further training and education in the use of the Solution, which is caused by new Versions and Releases, and support to the extent not included in the Continuing Services. On the contracting entity’s request, the tenderer shall provide and install Additional Modules with business functionality from the tenderer’s Roadmap. E. Exit Services: As regards termination or expiry of the tendered Contract, in whole or in part, and irrespective of the reason thereto, the tenderer shall provide Exit Services. The Exit Services includes the tenderer’s continued provision of Services until the contracting entity or a new supplier is ready to take over the Services. Furthermore, the Exit Services includes the tenderer’s transfer of the contracting entity’s data from the Solution to the contracting entity or a new Solution provided by a new supplier.