Finland – Retail trade services – Finavia: Lounge Units at Helsinki Airport 2024 - Concession Notice - Request to Participate

Finavia grants possession of business premises at the Schengen airside of Helsinki Airport, to Operator specializing in offering high-quality common-use (commercial) airport lounge atmosphere, services and products. The tender consists of two (2) units located at the heart of the busy Schengen terminal between gate areas 22-27. The tendered two (2) units shall be granted to one operator. Even though airline and credit card collaborations will probably form the core of lounge users, the access to these lounges shall not be allowed to be limited to customers of certain airlines or just certain credit cards. All passengers must also be able to purchase the access to both lounge units beforehand or on-site. Excellent customer service provided by a highly skilled and dedicated staff and a pleasant ambiance with coherent design of the premises create additional value to customers and the area, where streams of passengers can pause and enjoy a meal, refreshing cup of coffee or other drinks in a welcoming and appealing environment. The units shall be open to all potential customers during the joint opening hours of the commercial services at the airport. Finavia’s vision is to offer world-class services for air passengers and airlines. At the heart of our strategy is the development of Helsinki Airport. World class customer experience will distinguish us from our competitors. Our customer promise “for smooth travelling” underlines the vision and kept by actions lead by customer experience pillars: GIFT OF TIME "I have time to do the things I like" CONFIDENCE "I have a feeling that I am on top of things" REFRESHED "I feel good - body, mind and soul" FINNISH EXPERIENCE "I experience something unique".