Ireland – IT services: consulting, software development, Internet and support – Voluntary Ex Ante Transparency Notice (VEAT) for Direct Award of Contract to Brightly Software Ltd. for the provision of ongoing software and service support of the Dublin City Council Confirm Enterprise Transportation Asset Management System (TAMS)

The following Software and Support Services shall be provided by Brightly Software Ltd. for the Dublin City Council Confirm Enterprise Confirm Transportation Asset Management System (TAMS): 1) Access to the latest Confirm application version and releases; 2) Remote diagnosis of Incidents; 3) The provision of workarounds to Bugs and Errors; 4) The provision of fixes for Bugs and Errors; 5) The provision of Functional Releases and Maintenance Releases; 6) Support for Confirm Host, Confirm Web and ConfirmConnect. 7) Support for developed components – customisations, reports and integration points insofar as those components were developed by Brightly Software Ltd. as part of the implementation of The Confirm TAMS System and/or as a result of development under previous support contracts. 8) The provision of monthly service reports 9) Confirm Upgrades shall be undertaken periodically and at not greater than two yearly intervals. The upgrade may require input from other third parties supporting DCC IS Department with other IS applications and infrastructure and Brightly Software Ltd. shall co-operate and work with these third parties as required to facilitate the successful upgrade of the Confirm System. Support shall extend to cover dealing with and resolving any issues that may be identified as a result of testing of the application following upgrade to the latest version of Confirm. 10) The provision of other support services as may be required from time to time to support DCC with development projects relating to the expansion of The Confirm TAMS System within the Departments and Sections of DCC, integrations with other DCC information systems and also to support improvements and changes to existing functionality within existing modules and user groups and also a range of other IS supported related services, where expertise is available, to support the Confirm application and infrastructure.