Norway – Software-related services – Procurement of LIMS - Invitation to dialogue

In order to support the Customer’s primary role as a preparedness institution and the overall objectives of the strategic digitalization program, the Customer is now seeking the replacement of the PJS. The Customer is therefore procuring a commercial and standardized LIMS as a service (SaaS). The Customer wants the LIMS to be delivered as one solution and with one contractual party also providing related services such as implementation, development, configuration, support, consulting, further development, training and the like (the Related Services). The LIMS and the Related Services will in the following be referred to as the LIMS-solution. The Participants should note that the Related Services are delivered in two different phases; 1) the establishment and implementation (incl. training) of the LIMS (the Establishment Phase Part I), and 2) the continued ongoing delivery of the LIMS, where the LIMS will be delivered as a SaaS to the Customer by the chosen Participant, including support. In this phase the delivery may also include services such as training, further development and consulting/advisory services based on work orders from the Customer (the Delivery Phase). The possibilities within a LIMS-solution are constantly evolving. This makes it difficult for the Customer to specify a complete list of requirements that the LIMS-solution must fulfil upfront. Thus, the final scope, the specification of the LIMS and integration with internal and external systems will be subject to clarifications throughout the competitive dialogue and may, within the boundaries of the procurement regulations, be adapted to best suit the Customer’s needs during the dialogue and during the term of the Contract. This entails that the listed requirements can be changed to being options during the dialogue. A new LIMS should cover: • Integrated platform, data model and template structures providing support for end-to-end work flow in: o Observations and consultations o Sample requisition and tracking o Sample reception and distribution o Sample processing and analysis flow o Result evaluation, conclusion and reporting o Sample depository and archiving • Flexible self-service configuration and customization of data model/data structures, templates and workflows to ensure adaptability to the constantly evolving requirements of the Customer`s subject areas, technology, and laboratory development. • Flexibility to configure and deliver a platform with the necessary capabilities to cover sample journeys in all of the Customer’s subject areas (listed in Section 1.2.) as follows: o Structured and streamlined sample journeys with high volume and throughput with limited collaboration requiring functionalities covering rapid data entry, efficient automation, and high-volume processing. o Complex and collaborative sample journeys with high level of coordination and interdependencies in and between laboratories and disciplines requiring advanced collaborative capabilities. o Non-Structured research-based sample journeys with a high level of flexibility in process support, ELN and project management capabilities • Fully configurable user-friendly interface for easy entering and retrieval of data, with high data quality for use in different kind of laboratories with different set of analysis and user roles. • Comprehensive case, sample and lab management capabilities covering: o Sample Identification, Tracking and Distribution o Organizing, prioritizing, and scheduling work items o Sample-, inventory- and resource management o Biobank and sample depository for temporal and permanent storage o Master data Management for Directories and Registries o Analytics, Statistics, Reporting and Dashboards o Document and Archive management o External Portal for customer requisitions and reporting o Integrated Audit and Compliance functionality to for all parts of the ensuring data integrity and Accreditation Management o Chain of custody, validation, and electronic signatures o Quality Control and Quality Assurance The Related services include inter alia: • Training support and development of “Help”-functions, user manuals, tutorials and user training • Support in establishment of the LIMS at the Customer’s six office locations across Norway. • Support during and after implementation of the LIMS • Supporting integrations between the LIMS and adjacent systems, data sources (internal and external) as well as instruments and lab equipment • Support in implementing recommended LIMS environments for i.e. production, development, and testing. • Support in establishing internal operation and management models for governance. • Continuous support in further development and configuration of the LIMS-solution after the delivery of the Establishment Phase Part I. Some important features of the procurement: - The estimated value of the procurement, cf. section 2.1.3 of this notice, is highly uncertain, and may end up being significantly higher or lower. It is based on information that the Customer received as a response to their Request for Information (RFI), and calculated over a period of ten years. Please note, however, that the agreement covering the Management Phase (i.e. the Management Agreement), does not have a fixed contract term/duration. Participants are expected to assess the estimated value of the procurement themselves, based on the information provided in the Invitation to dialogue (ITD) and other procurement documents. - All sides of the procurement, including the scope, will be the subject of dialogue. - The Management Agreement does not have a fixed term.