Denmark – Ticket-issuing machines – New Ticket Vending Machine's to DSB

The purpose of the public procurement procedure is enter into a contract regarding production, transportation, mounting, test, commission, onsite and remote support and maintenance of the TVM's, also included is troubleshooting, updating of TVM to ensure optimal functionality and longevity TVM’s to all DSB's stations in Denmark. DSB is looking to replace our existing TVMs throughout all our stations because the current TVMs are soon to be obsolete. Our existing TVMs are more than 20 years old, hence challenging maintenance as well as IT security issues. The TVM’s under this Contract must be cashless and support DSB in a better, faster and more modern way. This Contract covers the delivery, implementation and operation of the TVMs in Denmark and establishes the overall framework for cooperation between the Parties. The Contract covers the following main areas, but not limited to: • Production, Factory Acceptance Test (FAT) and delivery of TVMs in accordance with the requirements set out in the Contract and its Appendices. • Dismantling of current ticket vending machines and installation of new TVMs at all listed stations in Denmark • Operations, Maintenance and Support of the Solution. • Integration of the Solution into DSB’s IT environment and sales systems, as further described in Appendix 12 and Appendix 2.A. The total number of new Ticket Vending Machines will be finalised during the Planning Phase cf. Appendix 8.B and the Contract clause 4. The expect the amount of TVMs is stated in Appendix 8.B. The Implementation Phase must be completed in accordance with the timeframe stated in Appendix 3.b, no later than the 9th of January 2029. The Supplier shall, for the duration of the contract, but not limited to, be responsible for: • Deliver complete TVMs (hardware and related components) in accordance with Appendix 2.A and Appendix 12. • Deliver a Central Monitoring System as part of the Solution for monitoring, alarms, logging and remote administration of TVMs and their devices in accordance with Appendix 2.A and Appendix 12. • Deliver and install firmware, operating system and other Supplier Software, including necessary APIs and interfaces towards, inter alia, printer and payment terminal in accordance with Appendix 2.A and Appendix 12. • Plan and execute implementation and Rollout, including dismantling of current ticket vending machines, installation, testing and commissioning of new TVMs in accordance with Appendix 3 and Appendix 13. • Provide onsite and remote Operations, Maintenance and Support, as described in Appendix 14, Appendix 14.A, Appendix 14.B and Appendix 14.C. • Provide the required Documentation and perform license management for the delivered Software in accordance with Appendix 10 and Appendix 15.